Returns & Exchanges
At MTM WATCH, we stand by the quality of our timepieces and offer a 30-day return policy for unused items in their original packaging. We strive to ensure every customer is completely satisfied with their purchase through a seamless and transparent exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.
Inspection and Refund
Once our technicians verify the condition of the timepiece, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing